Steve and I were talking about children one time, and he said the problem with children is that they carry your heart with them. The exact phrase was, “It’s your heart running around outside your body.” That’s a Steve Jobs quote. He had a level of perception about feelings and emotions that was far beyond anything I’ve met in my entire life. His legacy will last for many years, through people he’s trained and people he’s influenced. But what death means is you can’t call—you can’t call him. It’s a loss. I’ll miss talking to him.

— As told to Jim Aley and Brad Wieners    

iPhone 4S Pre-Orders Top One Million in First 24 Hours

CUPERTINO, California—October 10, 2011—Apple® today announced pre-orders of its iPhone® 4S have topped one million in a single day, surpassing the previous single day pre-order record of 600,000 held by iPhone 4.

But even if the amount of time that each process took was exactly the same, the small batch production approach still would be superior, and for even more counterintuitive reasons. For example, imagine that the letters didn’t fit in the envelopes. With the large- batch approach, we wouldn’t find that out until nearly the end. With small batches, we’d know almost immediately.

The fact of the matter is that too many people think that projects can be run through the interface of stories and feature lists without paying attention to the quality of the software underneath. And, when you don't pay attention to it, it suffers. This, really, is _Joel's Law of Leaky Abstractions_ applied to process. Business wants to see features, and if that abstraction is their only view of the project, they will be blindsided by creeping quality issues. It's nearly inevitable.