The bottom line is that customers usually aren’t very good at describing solutions. But when properly asked, they’re very good at describing their needs – what they like, what they don’t like, what makes their lives hard or easy, what they wish for, and what they’re trying to get done. And after all, it’s not the customer’s job to come up with the solution – that’s the developer’s job! Their job is just to articulate their needs.
Posted @ Friday, October 16, 2009 10:07 AM by Michelle Harris