Ten minutes later, new question. Same process:
- Gather everybody around.
- Answer the question, and explain the philosophy.
- Make sure everyone understands the thought process.
- Ask one person to write it in the manual.
- Let them know they can decide this without me next time.
After two months of this, there were no more questions.
Sounds simple, but sometimes getting people to think for themselves requires you to repeatedly explain the thought process...