Customers are always right, except when they are wrong

We noticed once we added the $9 plan, we started getting more tech support requests. Customers who typically pay us $49 and $99 tend to have less questions and are usually more satisfied with our product. On the other hand, customers on the $9 plan tend to ask a more questions and generally aren’t as satisfied as the higher paying customers.

Essentially, you don't always make it up in volume...