 secretGeek (@secretGeek)10/7/10 7:14 AM Good software requires an anthropological shift. Programmer as embedded observer in real environment. Undercover coders. |
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secretGeek (@secretGeek) 10/7/10 7:16 AM The norm today is to extract the supposed user out of their environment as an SME. But we *never* get the real users. It's terrible science. |
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secretGeek (@secretGeek) 10/7/10 7:20 AM If the business can afford to hand you a user as an SME then there's a strong chance that it's not the most valuable user. |